Terms & Conditions

Terms and Conditions

This website is owned and operated by Braemar Sales Ltd (trading as GardenRooms.Online). These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors bespoke products made to your specific requirements, including modular size garden rooms. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.

In order to use our website and/or receive our services, you must be at least 18 years of age, or of the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement. You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you.

When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it; (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.

The prices we charge for using our services / for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page.

We may, without prior notice, change the services; stop providing the services or any features of the services we offer; or create limits for the services. We may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason, or for no reason.

When we receive a valid warranty claim for a product purchased from us, we will either repair the relevant defect or replace the part.

We may permanently or temporarily terminate or suspend your access to the service without notice and liability for any reason, including if in our sole determination you violate any provision of these Terms or any applicable law or regulations. You may discontinue use and request to cancel your account and/or any services at any time. Notwithstanding anything to the contrary in the foregoing, with respect to automatically-renewed subscriptions to paid services, such subscriptions will be discontinued only upon the expiration of the respective period for which you have already made payment.

You agree to indemnify and hold Braemar Sales Ltd harmless from any demands, loss, liability, claims or expenses (including attorneys' fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website.

To the maximum extent permitted by applicable law, in no event shall Braemar Sales Ltd be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service.

To the maximum extent permitted by applicable law, Braemar Sales Ltd (trading as GardenRooms.Online) assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein.

We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review this page periodically. When we change the Terms in a material manner, we will notify you that material changes have been made to the Terms. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.

You agree to receive from time to time promotional messages and materials from us, by mail, email or any other contact form you may provide us with (including your phone number for calls or text messages). If you don't want to receive such promotional materials or notices – please just notify us at any time.

These Terms, the rights and remedies provided hereunder, and any and all claims and disputes related hereto and/or to the services, shall be governed by, construed under and enforced in all respects solely and exclusively in accordance with the internal substantive laws of the United Kingdom, without respect to its conflict of laws principles. Any and all such claims and disputes shall be brought in, and you hereby consent to them being decided exclusively by a court of competent jurisdiction located in Aylesbury, Bucks. The application of the United Nations Convention of Contracts for the International Sale of Goods is hereby expressly excluded.

Braemar Sales Ltd (trading as Love My Garden.co.uk & GardenRooms.Online) can be contacted by email: info@braemarsales.ltd. Alternatively you can write to us at: 19 Chapman Lane, Flackwell Heath, Bucks, HP10 9AZ.

Data Retention Policy

Braemar Sales Ltd T/A Garden Rooms Online

1. Introduction

This Policy sets out the obligations of Braemar Sales Ltd, a company registered in the United Kingdom under company no. 11199914, whose registered office is at 19 Chapman Lane, Flackwell Heath, Bucks, HP10 9AZ ("the Company") regarding retention of personal data collected, held, and processed by the Company in accordance with EU Regulation 2016/679 General Data Protection Regulation ("GDPR").

The GDPR defines "personal data" as any information relating to an identified or identifiable natural person (a "data subject"). An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier, or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that natural person.

The GDPR also addresses "special category" personal data (also known as "sensitive" personal data). Such data includes, but is not necessarily limited to, data concerning the data subject's race, ethnicity, politics, religion, trade union membership, genetics, biometrics (if used for ID purposes), health, sex life, or sexual orientation.

Under the GDPR, personal data shall be kept in a form which permits the identification of data subjects for no longer than is necessary for the purposes for which the personal data is processed. In certain cases, personal data may be stored for longer periods where that data is to be processed for archiving purposes that are in the public interest, for scientific or historical research, or for statistical purposes (subject to the implementation of the appropriate technical and organisational measures required by the GDPR to protect that data).

In addition, the GDPR includes the right to erasure or "the right to be forgotten". Data subjects have the right to have their personal data erased (and to prevent the processing of that personal data) in the following circumstances: a) Where the personal data is no longer required for the purpose for which it was originally collected or processed; b) When the data subject withdraws their consent; c) When the data subject objects to the processing of their personal data and the Company has no overriding legitimate interest; d) When the personal data is processed unlawfully (i.e. in breach of the GDPR); e) When the personal data has to be erased to comply with a legal obligation; or f) Where the personal data is processed for the provision of information society services to a child.

This Policy sets out the type(s) of personal data held by the Company for marketing purposes and by accounts, the period(s) for which that personal data is to be retained, the criteria for establishing and reviewing such period(s), and when and how it is to be deleted or otherwise disposed of. For further information on other aspects of data protection and compliance with the GDPR, please refer to the Company's Data Protection Policy.

2. Aims and Objectives

2.1 The primary aim of this Policy is to set out limits for the retention of personal data and to ensure that those limits, as well as further data subject rights to erasure, are complied with. By extension, this Policy aims to ensure that the Company complies fully with its obligations and the rights of data subjects under the GDPR.

2.2 In addition to safeguarding the rights of data subjects under the GDPR, by ensuring that excessive amounts of data are not retained by the Company, this Policy also aims to improve the speed and efficiency of managing data.

3. Scope

3.1 This Policy applies to all personal data held by the Company or by the accounts dept of the Company.

3.2 Personal data, as held by the Company, is stored in the following ways and in the following locations: a) The Company's servers; b) Laptop computers provided by the Company to its employees; c) Computers and mobile devices owned by employees, agents, and sub-contractors used in accordance with the Company's Bring Your Own Device ("BYOD") Policy; d) Physical records stored at our registered offices and/or showroom.

4. Data Subject Rights and Data Integrity

All personal data held by the Company is held in accordance with the requirements of the GDPR and data subjects' rights thereunder, as set out in the Company's Data Protection Policy.

4.1 Data subjects are kept fully informed of their rights, of what personal data the Company holds about them, how that personal data is used, and how long the Company will hold that personal data (or, if no fixed retention period can be determined, the criteria by which the retention of the data will be determined).

4.2 Data subjects are given control over their personal data held by the Company including the right to have incorrect data rectified, the right to request that their personal data be deleted or otherwise disposed of, the right to restrict the Company's use of their personal data, the right to data portability, and further rights relating to automated decision-making and profiling.

5. Technical and Organisational Data Security Measures

5.1 The following technical measures are in place within the Company to protect the security of personal data: a) All emails containing personal data must be encrypted; b) All emails containing personal data must be marked "confidential"; c) Personal data may only be transmitted over secure networks; d) Personal data may not be transmitted over a wireless network if there is a reasonable wired alternative; e) Personal data contained in the body of an email, whether sent or received, should be copied from the body of that email and stored securely; f) Where personal data is to be sent by facsimile transmission the recipient should be informed in advance; g) Where personal data is to be transferred in hardcopy form, it should be passed directly to the recipient; h) All personal data transferred physically should be transferred in a suitable container marked "confidential"; i) No personal data may be shared informally and if access is required to any personal data, such access should be formally requested from a company director; j) All hardcopies of personal data, along with any electronic copies stored on physical media should be stored securely; k) No personal data may be transferred to any employees, agents, contractors, or other parties without authorisation; l) Personal data must be handled with care at all times and should not be left unattended or on view; m) Computers used to view personal data must always be locked before being left unattended; n) No personal data should be stored on any mobile device without the formal written approval of a company director; o) No personal data should be transferred to any device personally belonging to an employee without compliance with the Company's Data Protection Policy and the GDPR; p) All personal data stored electronically should be backed up daily with backups stored onsite and offsite. All backups should be encrypted; q) All electronic copies of personal data should be stored securely using passwords and encryption; r) All passwords used to protect personal data should be changed regularly and must be secure; s) Under no circumstances should any passwords be written down or shared; t) All software should be kept up-to-date; u) No software may be installed on any Company-owned computer or device without approval; v) Where personal data held by the Company is used for marketing purposes, it shall be the responsibility of a director to ensure that the appropriate consent is obtained and that no data subjects have opted out.

5.2 The following organisational measures are in place: a) All employees shall be made fully aware of both their individual responsibilities and the Company's responsibilities under the GDPR; b) Only employees that need access to personal data in order to perform their work shall have access; c) All employees handling personal data will be appropriately trained; d) All employees handling personal data will be appropriately supervised; e) All employees handling personal data should exercise care and caution when discussing any work relating to personal data; f) Methods of collecting, holding, and processing personal data shall be regularly evaluated and reviewed; g) The performance of those handling personal data shall be regularly evaluated and reviewed; h) All employees handling personal data will be bound by contract to comply with the GDPR and the Company's Data Protection Policy; i) All agents, contractors, or other parties must ensure that any relevant employees are held to the same conditions; j) Where any party fails in their obligations, that party shall indemnify and hold harmless the Company against any costs, liability, damages, loss, claims or proceedings.

6. Data Disposal

Upon the expiry of the data retention periods or when a data subject exercises their right to have their personal data erased, personal data shall be disposed of as follows: 6.1 Personal data stored electronically shall be deleted. 6.2 Special category personal data stored electronically shall be deleted securely. 6.3 Personal data stored in hardcopy form shall be shredded. 6.4 Special category personal data stored in hardcopy form shall be shredded.

7. Data Retention

7.1 The Company shall not retain any personal data for any longer than is necessary in light of the purpose(s) for which that data is collected, held, and processed.

7.2 Different types of personal data, used for different purposes, will be retained for different periods, as set out below.

7.3 When establishing and/or reviewing retention periods, the following shall be taken into account: a) The objectives and requirements of the Company; b) The type of personal data in question; c) The purpose(s) for which the data is collected, held, and processed; d) The Company's legal basis for collecting, holding, and processing that data; e) The category or categories of data subject to whom the data relates; f) All financial details such as card details are shredded as soon as a transaction has been taken. If a further transaction is to be taken, a second request for card details is to be submitted as first payment details are shredded.

7.4 If a precise retention period cannot be fixed for a particular type of data, criteria shall be established by which the retention of the data will be determined.

7.5 Certain personal data may be deleted prior to the expiry of its defined retention period where a decision is made within the Company to do so.

7.6 In limited circumstances, it may be necessary to retain personal data for longer periods for archiving purposes in the public interest, for scientific or historical research, or statistical purposes.

8. Roles and Responsibilities

8.1 The Company's Data Protection Officer is any director.

8.2 The Data Protection Officer shall be responsible for overseeing the implementation of this Policy and for monitoring compliance.

8.3 The Data Protection Officer shall be directly responsible for ensuring compliance with the above data retention periods throughout the Company.

8.4 Any questions regarding this Policy should be referred to the Data Protection Officer.

9. Implementation of Policy

This Policy shall be deemed effective as of 28/11/2022. No part of this Policy shall have retroactive effect and shall thus apply only to matters occurring on or after this date.

This Policy has been approved and authorised by: Name: David Price, Position: Director, Date: 12/08/26.

Privacy Policy

This privacy policy applies between you, the User of this Website and Braemar Sales Ltd trading as Gardenrooms.online, the owner and provider of this Website.

Braemar Sales Ltd trading as Gardenrooms.online takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website. This privacy policy should be read alongside, and in addition to, our Terms and Conditions.

Definitions

Data: collectively all information that you submit to Braemar Sales Ltd trading as Gardenrooms.online via the Website.

Cookies: a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website.

Data Protection Laws: any applicable law relating to the processing of personal Data, including the GDPR and any national implementing laws, regulations and secondary legislation.

GDPR: the General Data Protection Regulation (EU) 2016/679.

Braemar Sales Ltd trading as Gardenrooms.online: a company incorporated in England and Wales with registered number 11199914 whose registered office is at 19 Chapman Lane, Flackwell Heath, Buckinghamshire, HP10 9AZ.

User or you: any third party that accesses the Website and is not either (i) employed by Braemar Sales Ltd trading as Gardenrooms.online and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Braemar Sales Ltd trading as Gardenrooms.online.

Website: the website that you are currently using, www.gardenrooms.online, and any sub-domains of this site unless expressly excluded by their own terms and conditions.

Scope of this privacy policy

This privacy policy applies only to the actions of Braemar Sales Ltd trading as Gardenrooms.online and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including any links we may provide to social media websites.

For purposes of the applicable Data Protection Laws, Braemar Sales Ltd trading as Gardenrooms.online is the "data controller". This means that Braemar Sales Ltd trading as Gardenrooms.online determines the purposes for which, and the manner in which, your Data is processed.

Data collected

We may collect the following Data, which includes personal Data, from you: a. name; b. contact information such as email addresses and telephone numbers; c. IP address (automatically collected).

How we collect Data

We collect Data in the following ways: a. data is given to us by you; and b. data is collected automatically.

Data that is given to us by you: Braemar Sales Ltd trading as Gardenrooms.online will collect your Data in a number of ways, for example: a. when you contact us through the Website, by telephone, post, e-mail or through any other means; b. when you register with us and set up an account to receive our products/services; c. when you enter a competition or promotion through a social media channel; d. when you make payments to us; e. when you elect to receive marketing communications from us; f. when you use our services.

Data that is collected automatically: To the extent that you access the Website, we will collect your Data automatically, for example: a. we automatically collect some information about your visit to the Website including your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content; b. we will collect your Data automatically via cookies, in line with the cookie settings on your browser.

Our use of Data

Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for: a. internal record keeping; b. transmission by email of marketing materials that may be of interest to you.

We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances.

For the delivery of direct marketing to you via e-mail, we'll need your consent, whether via an opt-in or soft-opt-in. If you are not satisfied about our approach to marketing, you have the right to withdraw consent at any time.

Who we share Data with

We may share your Data with the following groups of people for the following reasons: a. our employees, agents and/or professional advisors – to allow us to call you to confirm your order details, and arrange delivery dates; b. third party service providers who provide services to us which require the processing of personal data – to pass your address details to our suppliers for delivery; c. third party payment providers who process payments made over the Website.

Keeping Data secure

We will use technical and organisational measures to safeguard your Data, for example: a. access to your account is controlled by a password and a user name that is unique to you; b. we store your Data on secure servers.

If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: david@braemarsales.ltd

Data retention

Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted. Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

Your rights

You have the following rights in relation to your Data: a. Right to access – the right to request copies of the information we hold about you; b. Right to correct – the right to have your Data rectified if it is inaccurate or incomplete; c. Right to erase – the right to request that we delete or remove your Data from our systems; d. Right to restrict our use of your Data – the right to "block" us from using your Data or limit the way in which we can use it; e. Right to data portability – the right to request that we move, copy or transfer your Data; f. Right to object – the right to object to our use of your Data including where we use it for our legitimate interests.

To make enquiries, exercise any of your rights, or withdraw your consent, please contact us via this e-mail address: david@braemarsales.ltd

If you are not satisfied with the way a complaint is handled, you may refer your complaint to the Information Commissioner's Office (ICO) at https://ico.org.uk/.

Links to other websites

This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites.

Changes of business ownership and control

Braemar Sales Ltd trading as Gardenrooms.online may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of the business. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.

Cookies

This Website may place and access certain Cookies on your computer. Braemar Sales Ltd trading as Gardenrooms.online uses Cookies to improve your experience of using the Website and to improve our range of products and services.

All Cookies used by this Website are used in accordance with current UK and EU Cookie Law. Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.

This Website may place the following Cookies:

• Strictly necessary cookies: required for the operation of our website, including logging into secure areas, using a shopping cart or e-billing services.
• Analytical/performance cookies: allow us to recognise and count visitors and see how visitors move around the website, helping us improve the way it works.

You can choose to enable or disable Cookies in your internet browser. You can choose to delete Cookies at any time; however you may lose information that enables you to access the Website more quickly and efficiently.

General

You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.

If any court or competent authority finds that any provision of this privacy policy is invalid, illegal or unenforceable, that provision will be deemed to be deleted and the validity of the other provisions will not be affected.

This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

Braemar Sales Ltd trading as Gardenrooms.online reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations.

Contact: Braemar Sales Ltd trading as Gardenrooms.online by email at david@braemarsales.ltd.